Frequently Asked Questions
What services do you provide?
We provide a range of healthcare services. Click here to learn more.
Am I eligible for homecare assistance?
You can find information about your funding options here .
Once I have been referred to Regal, how long is it before I receive a visit from a Community Nurse?
Regal can commence visits the next day.
How do I contact my Community Nurse?
Simply phone (02) 9264 4555. Our lines are open 8.30am to 5pm, seven days per week. After hours on-call services are available for urgent assistance.
How do I pay?
If a body such as a private health fund or the Department of Veterans’ Affairs funds your care, the invoice for your care will be sent directly to them. If you are a self-funded client, we will invoice you directly and you may pay either by cheque, EFT or credit card.
How do I obtain funding to cover the cost of my CVC healthcare?
You can discuss the various funding options with one of our friendly client services team members. Click here .
Who do I contact in an emergency?
In case of emergency please phone 000.
What is ACHS accreditation?
The ACHS is the Australian Council on Healthcare Standards. They are Australia’s leading health care assessment and accreditation provider, and their aim is to improve the quality and safety of health care. In 1994 Regal Health Services became the first private Community Nursing service in Australia to be accredited with the Australian Council on Healthcare Standards. Regal Health is currently accredited to 2013.
Who do I contact if I am unhappy with the service or want to provide feedback?
Regal Health has an advocacy program that ensures unbiased support on your behalf. If you are in any way unhappy with the care you have received, please contact our General Manager on (02) 9264 4555 or
If I want to complain to an independent body, who do I contact?
If you are unhappy with the way we have responded to your complaint internally you can contact the Health Care Complaints Commission on 1800 043 159 or email them on
If your care is being funded by the Department of Veterans’ Affairs, you can contact DVA here .
What training do your home carers receive?
Regal ensures that all its home healthcare team are registered with the appropriate bodies and are provided with initial and ongoing training in home healthcare.
How do you ensure my information remains confidential?
Please refer to our Privacy Statement .