Excellence

Accredited

 1994 to 2013

Excellence is the driving force at Regal. Our performance is continuously monitored to ensure that all services are integrated, with continuity of care a central focus for our clients' experience with our service.

Regal is regularly surveyed by the Australian Council on Healthcare Standards for the benefit of our clients and was the first private Community Nursing and Allied Health service in Australia to be accredited in 1994.   Anna M Shepherd, CEO, worked with the industry to establish Community Nursing within the hospital accreditation program.

Australian Council on Healthcare Standards

Evidence

      Visits commenced within 24 hours of referral  99%
      Goal of care met  90%
         
       Client Satisfaction *  99.6%
       Referrer Satisfaction  99.7%

*Results based on 2010 data & Client Satisfaction results benchmarked by Press Ganey  92.2% amongst like organisations nationally

 

Clinical Excellence

The Regal Clinical Excellence team is managed within a Clinical Governance Framework.

Because Clinical Excellence is a key focus for Regal we undertake the following: