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            General Enquiries
(02) 9264 4555
Fax : 9264 4556
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Regal Health Services Privacy Commitment Regal Health Services is committed to comply with the National Privacy Principles as set out in The Privacy Amendment (Private Sector) Act 2000. These Principles apply to the collection, use and disclosure of personal information, and ensures the quality and security of the information collected. Regal Health Services recognises the Clients right to know what information the organisation holds about them and a right to correct that information if it is incorrect. Clients have the right to know why their personal information is being collected and how the information will be used and by whom. Regal Health Services is committed to protecting the privacy of our users. We want to provide a safe, secure user experience. We will use our best efforts to ensure that the information you submit to us via this system remains private, and is used only for the purposes as set forth herein. The following reflects our commitment to you. Guideline to Protect Your Personal Information when using the Internet Please be aware that whenever you voluntarily disclose personal information over the Internet (for example: in discussion forums, via email or in chat sites) that this information can be collected and used by others. In short, if you post personal information in publicly accessible online form you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are using the Internet and Regal Health Services. Recruitment All information collected is managed directly by Regal Health Services and information supplied to Regal Health Services is stored securely and permission is sought from the applicant to process application information and access to referees. This information is stored for 12 months then securely destroyed. Information About All Visitors In general, we gather information about all of our users collectively, such as what areas users visit most frequently and what services users access the most. We only use such data anonymously and in the aggregate. This information helps us determine what is most beneficial for our users, and how we can continually create a better overall experience for you. Information About You Specifically To optimise your personal security, Regal Health Services only provides application and referral forms that can be printed in hard copy. Application and referral information is not sought via the Regal Health Services website. General Information Disclosure We do not disclose information about your personal information that you provide, such as your name, address, e-mail address, telephone number, etc., to any outside parties. Cookies To enhance your experience, we use a feature on your Internet browser called a "cookie". Cookies are small files that your Web browser places on your computer's hard drive. We use cookies for remembering user names and passwords and preferences, tracking click streams, and for load balancing. Because of our use of cookies, we can deliver faster service, consistent, updated results, and a more personalized site experience. You have the option of setting your browser to reject cookies. However, doing this will hinder performance and negatively impact your experience on our site. The Internet Service Provider (ISP) only collects data on occasions of access to the Regal Health Services website and is instructed not to store logs on website users. The information collected is for the purposes of efficacy of the site. Feedback We have an area on the site where you can submit feedback. Any feedback that is submitted through this area becomes our property. If you do not wish this feedback to be used for marketing purposes please expressly mention this in your feedback. Website Management The Website Manager is responsible for establishing the web presence but does not have access to any personal information. The Website Manager is obliged by law to protect the privacy of all information on the Regal Health Services website. Principles & Rationale Collection of personal information must be fair, lawful and not intrusive. Information is collected from either referring agencies via the telephone and/or fax or directly from the patient. Regal Health Services will use the information to provide appropriate services to the patient. Disclosure to other agencies is only done with the consent of the patient. Personal information may also be used to administer and manage those services, including billing and debt collection. Personal information of Veterans may be disclosed to the Department of Veterans Affairs for the above purposes and for research and development of improved services. Regal Health Services will take reasonable steps to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. Regal Health Services will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure. Regal Health Services will give clients access to personal information it holds about that client on request. These records remain the property of Regal Health Services. Regal Health Services will not adopt, use or disclose, an identifier that has been assigned by a Commonwealth agency. Regal Health Services can only transfer personal information to a recipient in a foreign country in circumstances where the information will have appropriate protection and with the consent of the patient. Regal Health Services will not collect sensitive information unless the client has provided consent, it is required by law - or in other special circumstances. The privacy impact of new services will be considered before implementation of such services. Use of Personal Information Personal information will only be collected to the extent necessary by lawful and fair means, for one or more specified purposes which are relevant to the operations of Regal Health Services. When personal information is collected directly from the individual to whom it relates, the purpose of collection will be identified and it will only be collected with the person's consent. Regal Health Services will never sell, trade, lease or rent any personally identifiable information to other companies. Access to Personal Information Personal information in Regal Health Services can be immediately accessed to view and edit all registered information. Direct Marketing Regal Health Services will not undertake any direct marketing for a secondary unrelated purpose without the consent of the person. Each marketing communication sent to a consenting person will clearly state how to opt out of receiving future marketing material. Credit Card Information The Regal Health Services does not accept or process credit cards and no financial information is saved on our database. Protecting Data Stored at Regal Health Services Safeguards will be maintained to protect personal information against unauthorised access, alteration, destruction, use or disclosure and against accidental loss. Any personal information that is submitted to our web site is held with the strictest confidence. Regal Health Services uses and implements industry standards for the security and protection of information collected from its persons. This information is securely stored and access is restricted to authorised Regal Health Services personnel only, ensuring that personal information is protected and safeguarded. Privacy Commitment Changes If we decide to change our privacy commitment for our site, we will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. If, at any time, you have questions or concerns about our privacy commitment, please feel free to email or phone our Privacy Officer at regal@regalhealth.com.au or by phone on (02) 9264 4555. |
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Disclaimer | © Copyright 2002 Regal Health Services Pty Limited. All rights reserved |
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