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DVA Community Nursing

Community Nursing provides necessary Nursing and/or personal care services to eligible members of the Veteran community.

The Community Nursing services are provided in your own home where the Community Nurse helps you to restore or maintain your own maximum level of health and independence. This may assist you to avoid premature or inappropriate admittance to hospital or residential care.

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The Coordinated Veterans’ Care (CVC) Program is an innovative health program developed by the Department of Veterans’ Affairs (DVA). The CVC Program aims to improve the wellbeing and quality of care for eligible DVA Gold Card holders who have one or more chronic conditions, complex care needs and are at risk of hospitalisation.

If you are enrolled in the CVC Program, your ongoing and planned care will be based on a personalised Care Plan developed by your GP along with a Nurse coordinator and in consultation with you. The GP and the Nurse coordinator will work closely with you to help you understand your health needs, assist you in managing your conditions and to coordinate the various aspects of your care.

The main benefits of being on the CVC Program are better management of your health, improved quality of life and fewer unplanned admissions to hospital.

See your GP to discuss your eligibility for the CVC Program, or go to DVA for more information.

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HomeFront was developed by DVA to enhance personal safety and prevent falls by identifying trip hazards and reducing the risk of falls and similar hazards by assisting in the provision of minor home modifications and appliances. The program is available for all Gold and White Card holders who continue to live in their own homes. Requests for a HomeFront assessment must be made by the Veteran themselves, and can be via telephone. DVA funds a free annual assessment which is carried out by a trained assessor, usually an Occupational Therapist or Registered Nurse, and also contributes towards the cost of personal safety and accident prevention aids and appliances up to a maximum amount of $211.00. Phone 1800 80 1945 to request a HomeFront assessment.

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Veterans’ Home Maintenance Line

The Veterans’ Home Maintenance Line (VHML) provides the Veteran community with a toll free, 24 hours, 7 day a week (including public holidays) telephone service that provides advice on home maintenance issues and also places the caller in contact with reputable and efficient tradespersons from their local area. VHML can also arrange home inspections to identify current or possible future maintenance problems. Any member of the Veteran community is eligible to use the VHML. The advice is free but you will need to pay for work done by trades people, including call-out fees. The service can be accessed by telephoning 1800 80 1945.

Click here to view the DVA Service Charter