About us
What we do
Regal provides in-home health care and support services to enable you to live independently at home.
Regal will work with you to identify realistic goals and timeframes and develop a care plan that suits you, provides optimal care and cost effective outcomes.
Regal has trusted partnerships and the experience to help you navigate how best to fund the care you need.
Once a plan is agreed upon, we regularly review the plan, engage clinicians, care and support workers as required to help you receive the care you need for the life you lead.
The Regal Team
The Regal team looks after all elements of your care. Our Regal Concierge and Care Services team are available 7 days per week. Regal has Sydney’s largest network of Community Nurses who are fully supported by our team of Care and Support Workers who can deliver all your clinical, personal and domestic services.
The Regal Story
Regal was established in 1966 by Patricia R Shepherd, a Registered Nurse, and quickly built a reputation for clinical excellence. Anna M Shepherd, Patricia’s daughter, has continued Patricia’s legacy and has developed a governance framework that underpins all Regal’s clinical, personal and domestic services.
The Regal Vision
The continuous provision of in home health care for over 50 years makes Regal unique. Our longevity is based on a shared belief that is used to inspire, guide and evaluate team behaviour and establish our company culture.
Our Vision
To enable people that need care to live their lives to the fullest in their own home.
Mission
To safely guide patients, customers and their support networks, continuously adapting to their evolving clinical and human care needs.
Our Values
Responsive
Be accessible, be flexible, be on time, be there.
Human
Be empathetic, personable and authentic;
Cooperative
Engage Regal’s team and integrate their expertise into the support network of each individual.
Whole
Seeing an individual’s needs incorporated into a clinical, social and environmental context.
Why we are leaders in healthcare
Regal Home Health is regularly surveyed by the Australian Council on Healthcare Standards and other industry bodies,
and consistently receives outstanding results.
In 1994 Regal Home Health became the first private Community Nursing and Allied Health Service in Australia to be accredited
by the Australian Council on Healthcare Standards
| Result from Australian Council on Healthcare Standards | |
|---|---|
| Visits commenced within 24 hours of referral | 99.0% |
| Client Satisfaction | 99.6% |
| Referrer Satisfaction | 99.7% |
Humanity for Humanity
Regal is a fully sustainable health and social support organisation that is integrated into the community, puts our customers and patients at the centre of all we do and understands the network of support needed to provide quality and value based care.
Want to work with the health
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What our clients say about us
“Thank you so much. We could not have gotten through the last week without the help from your team. They were all so supportive and were such wonderful nurses.”
– Georgie from Campbelltown
“Jackie (Regal Nurse) gives you a feeling of security. She knows what she is doing, she lets you know when she is coming next time”
– Nola from Gladesville
“The Regal Nurse would make sure I was dry – even between my toes.”
– Nola from Gladesville
“The Occupational Therapist in the hospital defined all the in home care we had to have – one of the Nurses recommended Regal and said they provided 7 day care. I got in touch and we went from there”
– Joan (NOK) from Fairlight
“If I lost him (the Regal Nurse) I’d feel bereft. It’s almost like when you are a soldier, you have that mentality of a band of brothers”
– Maurice from Balmain
“Herb (Regal Nurse) is very caring.”
– Colin from Pyrmont
“I could not fault the service. All the nurses were pleasant and very efficient. All the staff were very obliging and attentive”
– Tom from Padstow
“I found the nurses to be very helpful and caring”
– Esther from Caringbah
“I am very happy with the treatment I have received from the Regal Community Nurses”
– Jean From Winston Hills
“In the environment in which you are delivering services to the community, the ideas of others I thought were enlightening and I felt that you showed a keen awareness to listen and learn.”
– Rosemary MacDougal,
Eakin McCaffrey Cox Lawyers
“Your staff were efficient, courteous and knowledgeable. This was a great service enabling me a limited stay in hospital. Grateful to use your service twice this year – I am so glad I only have two knees! Thank You”
– Sybil from Bangor
“As the grand-daughter of a soldier who served In both World Wars I and II, I feel privileged to lead a home health service that cares for so many whose lives have been impacted by war”
– Anna M Shepherd,
President, Regal Home Health
“At all times Regal Health Services has displayed excellent interaction with the patients. We always find the staff display the highest professional integrity”
– Richard Ryan, Director of Clinical Services,
St George Private Hospital
“Regal believes in quality and is prepared to be publicly scrutinized to attest to this quality in process and performance”
– Professor Jill White,
Dean of Nursing & Midwifery
“I am a 91-year-old ex-serviceman and have been receiving help from Regal Health Services for some considerable time and I can’t speak highly enough of the health benefits I have received from them. My Nurse has helped me recover from numerous accidental falls on discharge from a hospital. Her happy disposition and general demeanor has a psychological healing effect in itself”
– Thomas from Sutherland
“I had three uncles who served in World War II who shared with me their many experiences of war and wisdom passed down through generations. I am grateful for the many sacrifices our war veterans have made that allow us our freedom today”
– Anna M Shepherd,
President, Regal Home Health
“Regal have been market leaders for 2 generations in promoting consumer empowerment and registered nurse led professional care in community health. Their commitment to measurable quality outcomes and sheared decision making promoting innovative models of care is outstanding. I can only wish them success as the real winners are the recipients of care in their homes.”
– Adj Prof John G Kelly AM | Group CEO,
Heart Foundation
“We are forever grateful to Nicholas for locating our mother who would not have survived for many more hours in her situation. Nicholas called the ambulance and stayed with our mother until help arrived. Nicholas also stayed onsite to provide information and answer questions from the emergency personnel (Medical, Police, & Fire Department) & information to her family.”
– Dianne (Next of Kin)
Punchbowl
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