Regal Home Health Is committed to complying with the National Privacy Principles as set out in The Privacy Amendment (Private Sector) Act 2000 These Principles apply to the collection, use and disclosure of personal information, and ensures the quality and security of the information collected Regal Home Health recognizes the Clients right to know what information the organization holds about them and a right to correct that Information If It is Incorrect. Clients have the right to know why their personal Information Is being collected and how the information will be used and by whom.
Regal Home Health is committed to protecting the privacy of our users We want to provide a safe, secure user experience We will use our best efforts to ensure that the information you submit to us via this system remains private, and is used only for the purposes as set forth herein The following reflects our commitment to you.
Please be aware that whenever you voluntarily disclose Personal Information over the Internet (for example in discussion forums, via email or in chat sites) that this information can be collected and used by others In short, if you post personal Information in publicly accessible online form you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any account information Please be careful and responsible whenever you are using the Internet and Regal Home Health
All Information collected is managed directly by Regal Home Health and information supplied to Regal Home Health is stored securely and permission is sought from the applicant to process application information and access to referees This information is stored for 12 months then securely destroyed
In general, we gather information about all of our users collectively, such as what areas users visit most frequently and what services users access the most We only use such data anonymously and in the aggregate This information helps us determine what is most beneficial tor our users, and how we can continually create a better overall experience tor you
To optimize your personal security, Regal Home Health only provides application and referral forms that can be printed in hard copy Application and referral information is not sought via the Regal Home Health website
We do not disclose Information about your personal information that you provide, such as your name, address, e-mail address, telephone number, etc, to any outside parties
We have on the area on the site where you can submit feedback Any feedback that is submitted through this area becomes our property If you do not wish this feedback to be used for marketing purposes please expressly mention this in your feedback
The Website Manager is responsible for establishing the web presence but does not t)owe access to any personal Information The Website Manager Is obliged by law to protect the privacy of all information on the Regal Home Health website
Collection of Personal Information must be fair, lawful and not intrusive Information is collected from either referring agencies via the telephone and/ or fax or directly from the patient Regal Home Health will use the Information to provide appropriate services to the patient Disclosure to other agencies is only done with the consent of the patient
Personal information may also be used to administer and manage those services, including billing and debt collection Personal information of Veterans may be disclosed to the Department of Veterans Affairs for the above purposes and for research and development of improved services
Regal Home Health will take reasonable steps to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date Regal Home Health will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorized access, modification or disclosure
Regal Home Health will give clients access to personal information it holds about that client on request These records remain the property of Regal Home Health Regal Home Health will not adopt, use or disclose, an identifier that has been assigned by a Commonwealth agency
Regal Home Health can only transfer personal information to a recipient in a foreign country In circumstances where the information will have appropriate protection and with the consent of the patient Regal Home Health will not collect sensitive information unless the client has provided consent, It is required by law – or in other special circumstances
The privacy impact of new services will be considered before implementation of such services
Personal information will only be collected to the extent necessary by lawful and (air means, for one or more specified purposes which are relevant to the operations of Regal Home Health.
When personal information is collected directly from the Individual to whom it relates, the purpose of collection will be identified and it will only be collected with the person’s consent
Regal Home Health will never sell, trade, lease or rent any Personally Identifiable Information to other companies
Personal information in Regal Home Health can be immediately accessed to view and edit all registered information
Regol Home Health will not undertake any direct marketing for a secondary unrelated purpose without the consent of the person Each marketing communication sent to a consenting person will clearly state how to opt out of receiving future marketing material
Regal Home Health does not store your credit card or financial information In our database
Safeguards will be maintained to protect personal information against unauthorized access, alteration, destruction, use or disclosure and against accidental loss.
Any personal information that is submitted to our website is held with the strictest confidence Regal Home Health uses and implements industry standards for the security and protection of the information collected from its persons This information is securely stored and access is restricted to authorized Regal Home Health personnel only, ensuring that personal information is protected and safeguarded.
If we decide to change our privacy commitment for our site, we will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone If, at any time, you have questions or concerns about our privacy commitment, please feel free to email or phone our Privacy Officer at by phone on (02) 9264 4555.
“Jackie (Regal Nurse) gives you a feeling of security. She knows what she is doing, she lets you know when she is coming next time”
“The Regal Nurse would make sure I was dry – even between my toes.”
“The Occupational Therapist in the hospital defined all the in home care we had to have – one of the Nurses recommended Regal and said they provided 7 day care. I got in touch and we went from there”
“If I lost him (the Regal Nurse) I’d feel bereft. It’s almost like when you are a soldier, you have that mentality of a band of brothers”
“Herb (Regal Nurse) is very caring.”
“I could not fault the service. All the nurses were pleasant and very efficient. All the staff were very obliging and attentive”
“I found the nurses to be very helpful and caring”
“I am very happy with the treatment I have received from the Regal Community Nurses”
“In the environment in which you are delivering services to the community, the ideas of others I thought were enlightening and I felt that you showed a keen awareness to listen and learn.”
“Your staff were efficient, courteous and knowledgeable. This was a great service enabling me a limited stay in hospital. Grateful to use your service twice this year – I am so glad I only have two knees! Thank You”
“As the grand-daughter of a soldier who served In both World Wars I and II, I feel privileged to lead a home health service that cares for so many whose lives have been impacted by war”
“At all times Regal Health Services has displayed excellent interaction with the patients. We always find the staff display the highest professional integrity”
“Regal believes in quality and is prepared to be publicly scrutinized to attest to this quality in process and performance”
“I am a 91-year-old ex-serviceman and have been receiving help from Regal Health Services for some considerable time and I can’t speak highly enough of the health benefits I have received from them. My Nurse has helped me recover from numerous accidental falls on discharge from a hospital. Her happy disposition and general demeanor has a psychological healing effect in itself”
“I had three uncles who served in World War II who shared with me their many experiences of war and wisdom passed down through generations. I am grateful for the many sacrifices our war veterans have made that allow us our freedom today”
“Regal have been market leaders for 2 generations in promoting consumer empowerment and registered nurse led professional care in community health. Their commitment to measurable quality outcomes and sheared decision making promoting innovative models of care is outstanding. I can only wish them success as the real winners are the recipients of care in their homes.”
“We are forever grateful to Nicholas for locating our mother who would not have survived for many more hours in her situation. Nicholas called the ambulance and stayed with our mother until help arrived. Nicholas also stayed onsite to provide information and answer questions from the emergency personnel (Medical, Police, & Fire Department) & information to her family.”