Frequently Asked Questions
What services do you provide?
We provide a range of healthcare services. Click here to learn more.
Am I eligible for homecare assistance?
You can find information about your funding options here .
Once I have been referred to Regal, how long is it before I receive a visit from a Community Nurse?
Regal can commence visits the next day.
How do I contact my Community Nurse?
Simply phone (02) 9264 4555. Our lines are open 8.30am to 5pm, seven days per week. After hours on-call services are available for urgent assistance.
How do I pay?
If a body such as a private health fund or the Department of Veterans’ Affairs funds your care, the invoice for your care will be sent directly to them. If you are a self-funded client, we will invoice you directly and you may pay either by cheque, EFT or credit card.
How do I obtain funding to cover the cost of my CVC healthcare?
You can discuss the various funding options with one of our friendly client services team members. Click here .
Who do I contact in an emergency?
In case of emergency please phone 000.
What is ACHS accreditation?
The ACHS is the Australian Council on Healthcare Standards. They are Australia’s leading health care assessment and accreditation provider, and their aim is to improve the quality and safety of health care. In 1994 Regal Home Health became the first private Community Nursing service in Australia to be accredited with the Australian Council on Healthcare Standards. Regal Home Health is currently accredited to 2018.
Who do I contact if I am unhappy with the service or want to provide feedback?
Regal Home Health has an advocacy program that ensures unbiased support on your behalf. If you are in any way unhappy with the care you have received, please contact our General Manager on (02) 9264 4555
If I want to complain to an independent body, who do I contact?
If you are unhappy with the way we have responded to your complaint internally you can contact the Health Care Complaints Commission on 1800 043 159 or email them on
If your care is being funded by the Department of Veterans’ Affairs, you can contact DVA here .
What training do your home carers receive?
Regal ensures that all its home healthcare team are registered with the appropriate bodies and are provided with initial and ongoing training in home healthcare.
How do you ensure my information remains confidential?
Please refer to our Privacy Statement .
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What our clients say about us
“Thank you so much. We could not have gotten through the last week without the help from your team. They were all so supportive and were such wonderful nurses.”
– Georgie from Campbelltown
“Jackie (Regal Nurse) gives you a feeling of security. She knows what she is doing, she lets you know when she is coming next time”
– Nola from Gladesville
“The Regal Nurse would make sure I was dry – even between my toes.”
– Nola from Gladesville
“The Occupational Therapist in the hospital defined all the in home care we had to have – one of the Nurses recommended Regal and said they provided 7 day care. I got in touch and we went from there”
– Joan (NOK) from Fairlight
“If I lost him (the Regal Nurse) I’d feel bereft. It’s almost like when you are a soldier, you have that mentality of a band of brothers”
– Maurice from Balmain
“Herb (Regal Nurse) is very caring.”
– Colin from Pyrmont
“I could not fault the service. All the nurses were pleasant and very efficient. All the staff were very obliging and attentive”
– Tom from Padstow
“I found the nurses to be very helpful and caring”
– Esther from Caringbah
“I am very happy with the treatment I have received from the Regal Community Nurses”
– Jean From Winston Hills
“In the environment in which you are delivering services to the community, the ideas of others I thought were enlightening and I felt that you showed a keen awareness to listen and learn.”
– Rosemary MacDougal,
Eakin McCaffrey Cox Lawyers
“Your staff were efficient, courteous and knowledgeable. This was a great service enabling me a limited stay in hospital. Grateful to use your service twice this year – I am so glad I only have two knees! Thank You”
– Sybil from Bangor
“As the grand-daughter of a soldier who served In both World Wars I and II, I feel privileged to lead a home health service that cares for so many whose lives have been impacted by war”
– Anna M Shepherd,
President, Regal Home Health
“At all times Regal Health Services has displayed excellent interaction with the patients. We always find the staff display the highest professional integrity”
– Richard Ryan, Director of Clinical Services,
St George Private Hospital
“Regal believes in quality and is prepared to be publicly scrutinized to attest to this quality in process and performance”
– Professor Jill White,
Dean of Nursing & Midwifery
“I am a 91-year-old ex-serviceman and have been receiving help from Regal Health Services for some considerable time and I can’t speak highly enough of the health benefits I have received from them. My Nurse has helped me recover from numerous accidental falls on discharge from a hospital. Her happy disposition and general demeanor has a psychological healing effect in itself”
– Thomas from Sutherland
“I had three uncles who served in World War II who shared with me their many experiences of war and wisdom passed down through generations. I am grateful for the many sacrifices our war veterans have made that allow us our freedom today”
– Anna M Shepherd,
President, Regal Home Health
“Regal have been market leaders for 2 generations in promoting consumer empowerment and registered nurse led professional care in community health. Their commitment to measurable quality outcomes and sheared decision making promoting innovative models of care is outstanding. I can only wish them success as the real winners are the recipients of care in their homes.”
– Adj Prof John G Kelly AM | Group CEO,
Heart Foundation
“We are forever grateful to Nicholas for locating our mother who would not have survived for many more hours in her situation. Nicholas called the ambulance and stayed with our mother until help arrived. Nicholas also stayed onsite to provide information and answer questions from the emergency personnel (Medical, Police, & Fire Department) & information to her family.”
– Dianne (Next of Kin)
Punchbowl
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