Corona Virus | Covid -19 Update
COVID -19 UPDATE
There is a lot of concern and anxiety about the rapid spread of the COVID – 19 virus. Regal has taken immediate action to ensure 5 key areas of concern have been addressed;
- Ensured our Nurses and Support Workers are trained, safe and aware of protocols concerning the virus and the use of masks and other personal protection.
- From 21/7/20 Mandatory use of masks commenced for all Regal Nurses and Support Workers.
- Ensured our Regal Community is informed, safe and engaged.
- Regularly update our planning with evidence based information.
- Maintain Open Lines of Communication through TeleSupport & Virtual Team Engagement platforms
- Forward planning to keep infections to a minimum and optimal workforce engaged
How Can You Protect Yourself?
- 1
Hand
WashingThorough hand washing for 20 seconds and avoid touching your face.
- 2
Practice Good
Respiratory Hygienea. Cough or sneeze into your elbow;
b. carefully dispose of tissues;
c. use an alcohol based sanitizer if you can’t access soap and water.
- 3
Social
DistancingReduces the potential of infection. Remember to keep a distance of 1.5 metres from others.
- 4
Clean
EnvironmentMaintain extra vigilance in cleaning commonly used hard surfaces regularly using a neutral detergent. There is no need for anti bacterial cleaners.
- 5
Vaccination
Arrange for your influenza vaccination now. The vaccination wont stop the COVID 19 virus but it will protect you from other viruses that have been identified in the northern hemisphere this winter.
If You Are Unwell
- 1
Avoid Contact
Such as hugging, kissing and handshaking. Regal Nurses will be supplied with a limited number of additional masks to provide to people who are unwell.
- 2
Mild Cases
If it is mild stay at home until you feel better and notify Regal, so we can discuss a plan of care with you.
- 3
Moderate-Severe Cases
If you are feeling very unwell, call your GP in advance and let them know you are coming in for a review- special arrangements are being made to keep people who are unwell out of crowded waiting rooms.
Coronavirus outbreak: what you should know.
The Regal workforce are:
- All vaccinated consistent with NSW Health standards- though at this stage there is no vaccine for COVID-19.
- Issued with additional surgical masks to provide to patients who are unwell or to wear themselves if there are clinical indications.
- Issued with alcohol based hand sanitisers.
- Educated on the importance of good infection control.
- Reminded NOT to work if they feel unwell
- Regal is in constant contact with NSW Health Public Health Unit and is following all directives issued by them, consistent with advice from the World Health Organisation
As a community we will all get through this outbreak if we apply the simple steps outlined above. We will update you as the situation evolves.
The Regal Team are here to support you in the safe delivery of care.
Yours sincerely,
Clinical Director
Regal will provide regular
updates on our website as services or
advice changes.
What is Regal doing to protect you?
- Regal is implementing a COVID-19 Pandemic Plan and is regularly reviewing the advice from the Chief Medical Officer of Australia.
- Regal screens all new patients & customers, Nurses & support workers in keeping with advice from NSW Public Health Unit.
- Regal is contacting all those in our care to check on their wellbeing and gauge for any signs of infection.
- Regal will NOT send a Nurse who is unwell to complete a service.
- Are Regal team members are vaccinated consistent with NSW Health standards- though at this stage there is no vaccine for COVID-19.
- Regal team members will be issued with additional surgical masks to provide to consumers who are unwell or to wear themselves if there is a clinical indication. (Please note that current advice is that face masks are only to be worn should there be evidence of infection.)
- Regal team members will be issued with alcohol-based hand sanitizers. Due to the scarcity of hand sanitizer, access to a clean sink with soap and water will also reduce the risk of infection.
- Regal team members are educated on the importance of good infection control.
Regal is in constant contact with NSW Health Public Health Unit and is following all directives issued by the Chief Medical Officer of Australia.
If You Are Unwell
- Please notify Regal 02 9264 4555 so we can discuss a plan of care for you.
- If you are feeling very unwell, please contact your GP
Choose the care you need for
the life you lead.
What our clients say about us
“Thank you so much. We could not have gotten through the last week without the help from your team. They were all so supportive and were such wonderful nurses.”
– Georgie from Campbelltown
“Jackie (Regal Nurse) gives you a feeling of security. She knows what she is doing, she lets you know when she is coming next time”
– Nola from Gladesville
“The Regal Nurse would make sure I was dry – even between my toes.”
– Nola from Gladesville
“The Occupational Therapist in the hospital defined all the in home care we had to have – one of the Nurses recommended Regal and said they provided 7 day care. I got in touch and we went from there”
– Joan (NOK) from Fairlight
“If I lost him (the Regal Nurse) I’d feel bereft. It’s almost like when you are a soldier, you have that mentality of a band of brothers”
– Maurice from Balmain
“Herb (Regal Nurse) is very caring.”
– Colin from Pyrmont
“I could not fault the service. All the nurses were pleasant and very efficient. All the staff were very obliging and attentive”
– Tom from Padstow
“I found the nurses to be very helpful and caring”
– Esther from Caringbah
“I am very happy with the treatment I have received from the Regal Community Nurses”
– Jean From Winston Hills
“In the environment in which you are delivering services to the community, the ideas of others I thought were enlightening and I felt that you showed a keen awareness to listen and learn.”
– Rosemary MacDougal,
Eakin McCaffrey Cox Lawyers
“Your staff were efficient, courteous and knowledgeable. This was a great service enabling me a limited stay in hospital. Grateful to use your service twice this year – I am so glad I only have two knees! Thank You”
– Sybil from Bangor
“As the grand-daughter of a soldier who served In both World Wars I and II, I feel privileged to lead a home health service that cares for so many whose lives have been impacted by war”
– Anna M Shepherd,
President, Regal Home Health
“At all times Regal Health Services has displayed excellent interaction with the patients. We always find the staff display the highest professional integrity”
– Richard Ryan, Director of Clinical Services,
St George Private Hospital
“Regal believes in quality and is prepared to be publicly scrutinized to attest to this quality in process and performance”
– Professor Jill White,
Dean of Nursing & Midwifery
“I am a 91-year-old ex-serviceman and have been receiving help from Regal Health Services for some considerable time and I can’t speak highly enough of the health benefits I have received from them. My Nurse has helped me recover from numerous accidental falls on discharge from a hospital. Her happy disposition and general demeanor has a psychological healing effect in itself”
– Thomas from Sutherland
“I had three uncles who served in World War II who shared with me their many experiences of war and wisdom passed down through generations. I am grateful for the many sacrifices our war veterans have made that allow us our freedom today”
– Anna M Shepherd,
President, Regal Home Health
“Regal have been market leaders for 2 generations in promoting consumer empowerment and registered nurse led professional care in community health. Their commitment to measurable quality outcomes and sheared decision making promoting innovative models of care is outstanding. I can only wish them success as the real winners are the recipients of care in their homes.”
– Adj Prof John G Kelly AM | Group CEO,
Heart Foundation
“We are forever grateful to Nicholas for locating our mother who would not have survived for many more hours in her situation. Nicholas called the ambulance and stayed with our mother until help arrived. Nicholas also stayed onsite to provide information and answer questions from the emergency personnel (Medical, Police, & Fire Department) & information to her family.”
– Dianne (Next of Kin)
Punchbowl
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