NDIS Complex Support Services

What is NDIS complex support?

People with disability sometimes require support which is more complex than day to day personal care services and require staff with more experience and skill to provide complex support, including highly trained Support Workers and Registered Nurses. These supports are referred to as NDIS high-intensity supports or NDIS complex supports. 

Regal NDIS complex support services are delivered in the comfort of your own home. NDIS complex support services are a major part of Regals NDIS services offering in Sydney.

NDIS complex support can include:

  • Manual handling
  • Catheter care
  • Bowel care
  • Diabetes management
  • Positive behaviour support
  • Medication administration
  • Continence management
  • Wound management
  • Mealtime management

Regal’s NDIS complex support services are delivered by highly-trained Support Workers or Regal Nurses in the comfort of your own home. Regals complex support services come to you, so you can stay at home longer and receive the care you need for the life you lead.

To see Regal’s full range of NDIS services, click here.

Starting your NDIS complex support journey with Regal

If you have a current NDIS Plan, please contact Regal to make an enquiry to begin your NDIS complex support journey.

Once we have received your enquiry, you will be sent a form to complete, detailing your NDIS complex care needs. Once Regal has received your form, you will be assigned a designated Disability Coordinator and Registered Nurse (if necessary). Your Disability Coordinator will work with you, your family and/or your Support Coordinator to better understand your support needs and NDIS budget. From there, they will work with you to co-design a bespoke Support Plan with detailed of the complex care services tailored to you within your funding allocation. We start by discussing your goals and preferences and then structuring your week accordingly.

The Disability Coordinator will work with you to understand your care preferences including staffing, preferred service times, dietary preferences, weekly schedule and more. Once agreed upon, your Disability Coordinator will work with the Regal Scheduling Team to design your roster.

Regal will coordinate any specific training for our team of Support Workers and Nurses to promote the delivery of high-quality complex care services tailored to you, including training on the Support Plan, clinical training, and training with your allied health clinicians to promote safety and manage service risks. The individual Support Plan is regularly reviewed to ensure that Regal’s NDIS complex care services are aligned with your established goals.

If you do not currently have an NDIS Plan, please visit our Private Care page or read our FAQ’s.

Why choose Regal?

Regal has been a leading and trusted home care provider of complex care services in Sydney since 1966, providing clinical, personal care and domestic support to Greater Metropolitan Sydney for over 56 years. Regal believes high quality NDIS complex support services need to be co-designed with the individual and their clinicians who will receive the support, and services delivered are tailored to the goals and lifestyles of people with disability.

At Regal, we believe in designing NDIS complex care services specifically for the individual. We work with our Clinical Team to promote people with disabilities receiving high quality care and keeping our community staying safe and supported living in their own homes.

What makes Regal different from other NDIS complex care providers is that Regal can offer clinical oversight and/or involvement in your home care as well as standard Support Worker services because of our Nursing services. This enables Regal NDIS participants to feel comfort knowing there are Nurses involved in the development, oversight and delivery of complex care services.

NDIS complex care services in the community are higher risk to deliver than standard Support Worker services, so the involvement of Nurses in care help to minimise these risks. Regal Clinical Governance is in place to promote the safe delivery of NDIS complex support services in the community.

Having an assigned Disability Coordinator also separates Regal from other NDIS complex support providers as NDIS participants receive a direct point of contact for their services.

Regal is there to support you and your family. To join the Regal community contact us.

Frequently Asked Questions

Who is eligible for NDIS complex support services?

NDIS complex support services are funded in an NDIS plan under Assistance with Daily Living which sits within the Core Supports budget. The NDIS Core Support budget is flexible and can be utilised for any services which sit under Core Support funding. If you are unsure if you have Assistance with Daily Living funding or want to understand more about your Core Supports budget, please contact your NDIS Support Coordinator or NDIS Local Area Coordinator.

What will the NDIS pay for?

The NDIS will pay for any complex support supports which are deemed reasonable and necessary by  the person developing your NDIS plan based on the evidence presented at your NDIS plan review and your NDIS plan goals. For more information, visit https://www.ndis.gov.au/understanding/supports-funded-ndis/reasonable-and-necessary-supports

Who provides NDIS funded complex support?

NDIS complex support is provided by organisations registered to provide high intensity supports with the NDIS Quality and Safeguards Commission. To find an NDIS provider in your area visit https://www.ndis.gov.au/participants/working-providers/find-registered-provider

I don’t have an NDIS Plan, how do I access complex support services?

If you believe you are eligible for the NDIS, start by speaking to your General Practitioner or other treating health professional on how to access the NDIS. The NDIS has available resources here: https://www.ndis.gov.au/participants. Accessing the NDIS may take some time, so in the meantime you can request Regal personal care services privately through our Private Care Program

Alternatively, there may be other funding bodies you are eligible for to support your complex care needs. Regal offers home care services under DVA, Aged Care, Insurance and much more!

What is the difference between NDIS personal care and NDIS complex care?

NDIS personal care services are delivered to any participant the NDIS deems as ‘standard’ support level. NDIS complex supports are funded for participants who are deemed high-intensity by the NDIS based on the evidence submitted to the NDIS planner. To understand what constitutes different levels of support, talk to your relevant allied health clinician or view NDIS guidelines website here: https://ourguidelines.ndis.gov.au/