Regal Community
REGAL| Proud to work with Catholic Community Services
Thank you to Catholic Community Services for their Testimonial
4th November 2015
TO WHOM IT MAY CONCERN
It is with pleasure that I write this letter to confirm the professional working relationship that exists between Catholic Community Services NSW/ ACT and Regal Home Health.
The nursing staff of Regal Home Health have been providing a range of clinical services to clients of Catholic Community Services since 2010. These services have included comprehensive assessment and review including dementia assessment; wound assessment, care and management; catheter care; pain management; medication administration and diabetes monitoring and management. Regal Home Health has provided these services at a consistently high standard, complemented by timely and accurate documentation and feedback. In addition, the Director and Clinical team at Regal Home Health have participated in regular meetings with the Catholic Community Services Team to case conference client care and establish and maintain effective working processes.
Regal Home Health have supported Catholic Community Services in a number of external Quality Audits, most recently in July 2015, undertaken by the Australian Aged Care Quality Agency, where Catholic Community Services was assessed as successfully meeting all the expected outcomes of the Home Care Standards.
Barbara Janczak Service Manager
Catholic Community Services NSW/ACT
ABN 69 064 946 318
l De Milhau Road, HUNTERS HILL NSW 21 10 PO Box 78, GLADESVILLE NSW 1675
T: 1800 225 474 • F: 1800 049 967
www .catholiccommunityservices. com.au
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What our clients say about us
“Thank you so much. We could not have gotten through the last week without the help from your team. They were all so supportive and were such wonderful nurses.”
– Georgie from Campbelltown
“Jackie (Regal Nurse) gives you a feeling of security. She knows what she is doing, she lets you know when she is coming next time”
– Nola from Gladesville
“The Regal Nurse would make sure I was dry – even between my toes.”
– Nola from Gladesville
“The Occupational Therapist in the hospital defined all the in home care we had to have – one of the Nurses recommended Regal and said they provided 7 day care. I got in touch and we went from there”
– Joan (NOK) from Fairlight
“If I lost him (the Regal Nurse) I’d feel bereft. It’s almost like when you are a soldier, you have that mentality of a band of brothers”
– Maurice from Balmain
“Herb (Regal Nurse) is very caring.”
– Colin from Pyrmont
“I could not fault the service. All the nurses were pleasant and very efficient. All the staff were very obliging and attentive”
– Tom from Padstow
“I found the nurses to be very helpful and caring”
– Esther from Caringbah
“I am very happy with the treatment I have received from the Regal Community Nurses”
– Jean From Winston Hills
“In the environment in which you are delivering services to the community, the ideas of others I thought were enlightening and I felt that you showed a keen awareness to listen and learn.”
– Rosemary MacDougal,
Eakin McCaffrey Cox Lawyers
“Your staff were efficient, courteous and knowledgeable. This was a great service enabling me a limited stay in hospital. Grateful to use your service twice this year – I am so glad I only have two knees! Thank You”
– Sybil from Bangor
“As the grand-daughter of a soldier who served In both World Wars I and II, I feel privileged to lead a home health service that cares for so many whose lives have been impacted by war”
– Anna M Shepherd,
President, Regal Home Health
“At all times Regal Health Services has displayed excellent interaction with the patients. We always find the staff display the highest professional integrity”
– Richard Ryan, Director of Clinical Services,
St George Private Hospital
“Regal believes in quality and is prepared to be publicly scrutinized to attest to this quality in process and performance”
– Professor Jill White,
Dean of Nursing & Midwifery
“I am a 91-year-old ex-serviceman and have been receiving help from Regal Health Services for some considerable time and I can’t speak highly enough of the health benefits I have received from them. My Nurse has helped me recover from numerous accidental falls on discharge from a hospital. Her happy disposition and general demeanor has a psychological healing effect in itself”
– Thomas from Sutherland
“I had three uncles who served in World War II who shared with me their many experiences of war and wisdom passed down through generations. I am grateful for the many sacrifices our war veterans have made that allow us our freedom today”
– Anna M Shepherd,
President, Regal Home Health
“Regal have been market leaders for 2 generations in promoting consumer empowerment and registered nurse led professional care in community health. Their commitment to measurable quality outcomes and sheared decision making promoting innovative models of care is outstanding. I can only wish them success as the real winners are the recipients of care in their homes.”
– Adj Prof John G Kelly AM | Group CEO,
Heart Foundation
“We are forever grateful to Nicholas for locating our mother who would not have survived for many more hours in her situation. Nicholas called the ambulance and stayed with our mother until help arrived. Nicholas also stayed onsite to provide information and answer questions from the emergency personnel (Medical, Police, & Fire Department) & information to her family.”
– Dianne (Next of Kin)
Punchbowl
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